Deliverers can keep track of their Change Requests by selecting the status buttons at the top of the screen. Click on the request number to view specific details.
When a request is first raised it will sit with a status of pending until either the Acquirer and/or CBH have reviewed it.
An Acquirer or CBH can accept your change request, however it must still move to the 'completed' status before the load can be changed.
An Acquirer or CBH may choose to deny your change request. You will receive an email advising of such.
Once CBH had reviewed the change request they will change the status to Completed. The loads will be released and made available for nomination.
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